YMCA Wanakita Store Policies

 

Shipping Within Canada

Orders are sent via Canada Post and can be expected to arrive by or before June 7th, 2024. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped.

International Shipping and Shipping to the USA 

Regrettably we are unable to ship internationally or to the USA at this time.

Incorrect Address

Please make sure you include your complete address when entering it in the checkout process. This includes your apartment number and correct postal code. Unfortunately YMCA Wanakita cannot take responsibility for return shipping if the customer enters the wrong shipping address during checkout.

What if my item is not delivered or is lost in transit?

Upon shipment you will receive a shipping confirmation and Canada Post or UPS tracking number. Once parcels are collected by Canada Post/UPS for shipping they become the responsibility of Canada Post/UPS. Unfortunately YMCA Wanakita cannot take responsibility for lost or damaged goods. Please ensure shipping confirmation and tracking details are kept securely in case further investigation is required.

Product Mock-ups 

This site uses photographs provided by the manufacturers. The customized YMCA Wanakita logos have been added through Photoshop for illustration purposes. We have made every attempt to replicate the final product accurately. However, some variations in logo size or placement may result. 

Production Minimums

We reserve the right to cancel orders if manufacturers’ production minimums are not met. We hope that this will not become necessary.  However, if it does, you will be notified and receive a full refund.

Exchanges/Refunds/Returns

Refunds or changes to your order can be made before April 26, 2024 when the Online Tuck Shop closes and manufacturing begins. If you would like to change or cancel an order please contact ymcahbb.comms@ymcahbb.ca.

Since some products are made to order, changes to orders may not be possible after April 26, 2024. Exchanges will only be possible where product stock exists. In this case the purchaser would be responsible for any associated shipping fees. 

Please refer to the manufacturer's size charts that accompany clothing items.